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Visit more information on maximizing your Skype usage. Should connection problems persist, contact your internet service provider for further assistance.
If you are transferring files, cancel it and resume after the video call is over. Close all other applications which are connected to the internet, especially those which stream or download video and audio. It is highly recommended to do the following in order to free up some bandwidth and allocate it to Skype when doing a Video call: Most of the time, calls are seamless in normal connections. This process will also check your other equipment such as microphone, speaker, webcam and PC’s performance. Skype will then check your internet connection and give you the results. Click “Test Now” in the connection tab. Click on the Check Settings icon on the call window. In the Contacts list, choose the contact you want to call. To verify if your internet service provider gave you enough bandwidth for a clear Skype connection, follow these instructions: To avoid interruption when calling someone or when you record Skype video calls, you need to make sure that your internet bandwidth meets the minimum download and upload speeds per type of call you make. 
Voice Over Internet Protocol (VOIP) requires minimum bandwidth in order to get the best out of communicating over the web.
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